Reference:
19931/001
Sector:
Administration, Administrator
Salary:
£23,000 to £26,000 Per Annum
Town/City:
East London
Position:
Full Time
Job Features
Are you a technical master with a passion for customer service?
Do you possess outstanding problem-solving and organizational skills?
Have you expertly coordinated and booked jobs for contractors on rental properties?
We want to hear from you if you're a consummate professional who can deliver unparalleled expertise with a confident attitude!
Repairs & service coordinator
The Package
Location: Chingford/Walthamstow Borders East London
Working hours: Monday to Friday 8am-5pm NO SATURDAYS
Salary: £23,000 to £26,000 per annum depending of experience
The Role - duties
Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner.
To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
Daily allocation of workload to engineers on the System.
To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal.
Review and monitor progress of works and book in further works.
Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
Invoicing jobs to correct Clients.
Distribution of gas and electrical certification to clients as required.
To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
To Update clients and customers via emails and portals such as Fix Flo and CRM
Prioritise allocation of emergency and vulnerable tenant jobs
About You
Experience of working within the Property Sector (Non- Negotiable)
Confident, friendly with great customer service skills
Organised, Efficient, Excellent at multi-tasking
Able to handle difficult clients calmly
Experience in Liaising with tenants ideal but not essential
About our Client:
A leading specialist in providing gas and electrical services to local councils and private residential estate agencies, Landlord and Tenants.
If you enjoy co-ordinating work, within a small and friendly team, then please call now for more details on 020 8505 5444
Ref 19931
INDF1
Ellen G, February 2018
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