Repairs and Service Co-Ordinator /Property sector only

Reference:

19931/001

Sector:

Administration, Administrator

Salary:

£23,000 to £26,000 Per Annum

Town/City:

East London

Position:

Full Time

Job Features

Are you a technical master with a passion for customer service?

Do you possess outstanding problem-solving and organizational skills?

Have you expertly coordinated and booked jobs for contractors on rental properties?

We want to hear from you if you're a consummate professional who can deliver unparalleled expertise with a confident attitude!

Repairs & service coordinator

The Package

Location: Chingford/Walthamstow Borders East London

Working hours: Monday to Friday 8am-5pm NO SATURDAYS

Salary: £23,000 to £26,000 per annum depending of experience

The Role - duties

  • Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner.

  • To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.

  • Daily allocation of workload to engineers on the System.

  • To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal.

  • Review and monitor progress of works and book in further works.

  • Providing quotes, updating, and closing jobs and making sure jobs are financially complete.

  • Invoicing jobs to correct Clients.

  • Distribution of gas and electrical certification to clients as required.

  • To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.

  • To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.

  • To Update clients and customers via emails and portals such as Fix Flo and CRM

  • Prioritise allocation of emergency and vulnerable tenant jobs

About You

  • Experience of working within the Property Sector (Non- Negotiable)

  • Confident, friendly with great customer service skills

  • Organised, Efficient, Excellent at multi-tasking

  • Able to handle difficult clients calmly

  • Experience in Liaising with tenants ideal but not essential

About our Client:

A leading specialist in providing gas and electrical services to local councils and private residential estate agencies, Landlord and Tenants.

If you enjoy co-ordinating work, within a small and friendly team, then please call now for more details on 020 8505 5444

Ref 19931

INDF1

Candidate Testimonials
 
 
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"Alexei was so great helping me with my next career step. He put me in front of the exact companies I wanted. Eventually, I ended up taking an offer from the first company he arranged me with - this shows how well he listened to my expectations of the position and location of the new job. I really enjoyed working with him, he has such positive approach and boosted my confidence level. Well done, Alexei! Can’t be any happier with your work!"
Anna O, April 2021

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LCA Jobs registered company no 04707742 Registered address 124-126 Church Hill, Loughton, Essex IG10 1LH

LCA Jobs is a registered trademark of BBC Associates Ltd, JACS Consultants Ltd is a franchisee of BBC Associates Ltd and has the authority to use the LCA Jobs trademark. JACS Consultants Ltd is a limited company registered in England and Wales. Company registration number 14447937. Registered office: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND