The ESTAS sponsored by Zoopla determines the best estate & letting agents, mortgage advisors and suppliers in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent or supplier. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with just over 36,000 customers completing one of the online questionnaires.
The supplier categories are sponsored by Estate Agent Today and Letting Agent Today. CEO Nat Daniels said “These record figures show just how far the ESTAS have come, they also demonstrate how keen clients are to provide feedback. Client feedback provides agents and suppliers with a useful way of measuring up to their competitors as well as highlighting how they can improve their service in the future. We're very excited for this year's biggest ever event."
Eighteen supplier firms have made this year’s shortlist across various product sectors. The shortlist is determined purely on the feedback received from thousands of agents who use each supplier’s services.
The ‘Best in Sector’ and ‘Supplier of the Year’ will be announced by TV property expert Phil Spencer. The 15th annual ESTAS ceremony is to be held at the Grosvenor House Hotel where 1,000 of the UK’s top property professionals will gather to see the winners announced. Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Simon Brown, founder of The ESTAS says “Our job is to highlight firms who are providing exceptional levels of customer care in the property industry. At The ESTAS we believe the only way to judge the performance of any firm is to ask the clients who have experienced the whole service and that includes suppliers to the industry.”
Athena Hubble, Commercial Director at headline sponsor Zoopla said, “This is our eighth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Good luck to all those taking part and I look forward to meeting the winners on stage in April!”
Lynn Canell said “We’re absolutely delighted to have made it on to this year’s shortlist. We are passionate about the level of service we deliver to our clients and this proves all the hard work the team put in has paid off”.
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
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